The following terms and conditions of trading apply to all trade within this company. Should you have any questions on our terms and conditions as detailed below please contact our Customer Service Department, service@shineinternational.co.uk or Tel: +44 1733 391900.
1. Definitions
a. The“Supplier”means Shine International Limited
b. The“Customer”means the firm or company that place an order which is accepted by the Supplier, the goods are to be invoiced to whom or for the benefit of whom the goods may be delivered.
c. The“Goods”Means the goods described on our invoice.
2. Orders
a. All orders are subject to the acceptance and availability of the goods and the Supplier reserves the right to refuse any order placed by Customer.
b. The item is out of stock we will advise you on our dispatch documentation.
c. All orders to be forwarded to the address below.
d. The Supplier has the right to reject any order for which payment has not cleared.
3. Price
a. All price quoted are exclude VAT and delivery charges, VAT will be at the rate applicable at the time of delivery.
b. At any time before delivery we may adjust the price to reflect any changed in our cost of supplying the
goods.
c. All price quoted for international orders are Ex-Works Peterborough (UK)
4. Payment
a. Payment is to be made at the time of purchase, for new customers without a credit account.
b. Customers requiring a Credit Account are required to complete and sign a Credit Account Application Form, please click“Credit Application”
c. The Supplier reserves the right to charge interest on all overdue payment and outstanding balances at the rate of 3% per month.
d. The Customer shall not be entitled to withhold payment either wholly or in part once the same has become due except where expressly agreed with the Supplier
5. Delivery
a. Unless the Supplier otherwise agrees, delivery shall be made to the delivery point specified in the Order.
b. Stated delivery time are no more then an estimate on the part of Supplier and shall not be binding upon the Supplier, which shall not be liable for any costs or damage caused by reason of any delay in delivery.
c. Order received before 14.00 Monday to Friday will normally be dispatched the same day.
d. If we are unable to perform the delivery of the goods within 30 days, we shall inform you of the delay via email and reimburse all funds already paid with 30 days of our notification, treating the contract as being terminated ( unless specified by you otherwise)
e. Unless otherwise stated, carriage on all orders delivered to locations other than mainland UK will be chargeable extra which we will advise.
f. All prices quoted for International orders are Ex Works Peterborough.
6. Cancellations
a. No notice of cancellation of an Order shall be valid unless given in writing and agreed to be the authorized representative of the Supplier
b. We will accept cancellation of any order after delivery provided the cancellation is notified in writing either via email or by first class recorded post to the address of the Supplier within 7 working days from the day of receipt of the goods.
c. You must bear the costs of returning the goods to us and undertake to use reasonable care in storing the goods in a safe condition before return.
d. The goods must be returned to us in the original packaging and in a condition fit for sale.
7. Risk
a. The goods are at your risk from the time of delivery.
b. Delivery takes place either at your address or the authorized address specified by you in the order and finalized in the Order Confirmation Form.
c. You must inspect the goods on delivery. By signing the delivery note you are confirming that the goods arrived in good condition.
8. Notice of Damage, Non Delivery or Incorrect Delivery
If Upon receipt, the goods arrive are damaged, incomplete, incorrect or there is a shortage the quantity, you must inform us immediately or in any event within 24 hours of delivery or the expected delivery time. You must give us (and any carrier) a fair chance to inspect the damaged goods.
9. Return of Goods
The Company is under no obligation to accept the return of goods due to customer ordering error, surplus to requirements, no longer required, unsuitability etc.
For the company to consider the return of goods in these circumstances, the goods must be in mint re-saleable condition and package in their original packaging.
In cases when authorization to return is agreed, the company will then issue a returns authorization number. A 20% handling and administration charge of the returns value will be made, if the date we received a request to return exceeds one calendar month from when the goods were dispatched we regret return will not be accepted.
No attempt should be made to return any goods without prior authorization. Goods returned to the company in a non-saleable condition as a result of customer usage will be paid for in full by customer.
10. Title
The legal title to the goods shall not pass to the Customer until full payment is received by us.
11. Warranty
a. Unless otherwise stated a standard 12 month guarantee applies to all products,
b. The Supplier warrants that the goods are of satisfactory quality at the time of dispatch from our warehouse .
c. If you believe that we have delivered goods that are defective in materials or workmanship, you must inform us in writing, with full details.
d. If any goods are found to be defective in material or workmanship and you have complied with those conditions. We will repair the goods replace the goods or refund the purchase price. Please contact Customer Services.
e. The goods will only be collected from the original delivery address.
12. Force Majeure
a. If we are unable to perform our obligations to you because of circumstances beyond our control, we may cancel or suspend any obligation to you, without any liability whatsoever.
b. These circumstances include but are not limited to acts of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes causing difficulty in obtaining supplies.
